Icon Theatre – Privacy Policy

At Icon we are committed to protecting your privacy. When you interact with us by phone, mail, in person or online, we sometimes receive personal information about you. This document tells you about how we collect, use and store your personal information.

How do we collect information about you?

We may collect information about you whenever you interact with us. For example, when you contact us, donate to us, ask about our activities, sign up to take part in a creative project or production, answer an survey, or otherwise give us any other personal information.

Who is collecting the information?

When you are on the Icon website and are asked for personal information by us you are sharing that information with the Icon Theatre team alone. Unless it is specifically stated otherwise – we will not pass your name or email address to third parties, including organisations and companies that are partnering with or supporting us. Sometimes, we annoynimise the data we collect in surveys for processing and share this with a small amount of funders such as Arts Council England who require this as part of our funding agreements with them. You will never be identifiable from this data we share.

What information do we collect and how do we use it?

Icon Theatre collects information in a variety of ways. Some information is gathered when you ask a question, make a donation, subscribe to our newsletter or book a ticket.

If you ask a question, we will store you’re the communications information provided e.g. the telephone or email address and use it in answering your question.

If you make a donation (thank you!) we will collect the necessary information to process the donation and not use this data for any further purposes unless otherwise agreed.

We will regularly email people who opted in to receive our newsletter from us, so that we can let you know about what’s coming up at Icon Theatre, about our shows, opportunities and occasionally special offers. if you do not wish to receive future mailings, you can unsubscribe at any time by clicking on the “unsubscribe” link included on all communications. Icon Theatre may also occasionally ask users to complete surveys for research purposes. If you would like to opt out of receiving these emails at any time or report misuse please contact us at hello@icontheatre.org.uk

When/if you contact Icon Theatre, we may keep a record of that correspondence.

You can use our website anonymously without giving us any information and we won’t know who you are.

If you visit our site anonymously, we may still record information about

(a) the areas of the website you visit

(b) the amount of time you spend on the site

(c) whether you are new to the site, or have visited it before

(d) how you came to our website – for example, through an email link or a search engine

(e) the type of computer, browser, network location and internet connection you use.

On the website generally

We use Google Analytics to understand how people use our website so we can make it more effective. Google Analytics collects anonymous information about what people do on our website, where they’ve come from, and whether they’ve completed any tasks on the site, for example, signing up to volunteer or donating. Google Analytics tracks this information using cookies and JavaScript code.

With whom do we share this information?

As a general rule, we will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. Icon Theatre will protect confidentiality and security of that information, and not allow third parties to use that information other than in connection with the provisions compatible with Icon Theatre.

Icon Theatre may preserve Content and may disclose Content to any third party if required to do so by law or in good faith belief that such preservation or disclosure is necessary to:

(a) comply with legal process

(b) enforce the Terms of Service

(c) protect the rights, property, or personal safety of Icon Theatre, its members and the public

How we protect your personal information

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary, up to a maximum of ten years.

Your consent

By giving us your personal information you consent to us collecting and using that information in the ways that we describe in this privacy policy.

How you can access, update or delete your information

You may change any or all of your information by contacting Icon Theatre on hello@icontheatre.org.uk

What cookies are and how they are used?

The Icon Theatre website uses cookies to store information about you. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer. Icon Theatre uses cookies to tell whether a website user has logged-in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user’s visit to the website. They are also used to track anonymously which areas of the site are popular and which are not used; this allows us to monitor and improve the navigation and content of the site.

Internet browsers normally accept cookies by default; however, it is possible to set a browser to reject cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. Click here to read more about our cookies policy.

Targeting and advertising cookies

These cookies are used to collect information about your browsing habits and show you adverts relevant to you and your interests. They are usually placed by advertising networks, with Icon Theatre’s permission. They remember that you have visited the Icon Theatre website and this information is shared with other organisations, such as advertisers. These cookies are not controlled by Icon Theatre. If you would like more information about the cookies used by the companies, please see their individual privacy policies. A guide to behavioural advertising and online privacy can be found at www.youronlinechoices.eu

Personalised advertising

You may receive banner advertisements whilst browsing other websites after visiting the Icon Theatre site, which will relate to your browsing history on our website.

Personalised advertising, gives you and our advertisers a more unique experience by delivering advertising and content that is more relevant to your interests, based upon your previous browsing activity on this website as well as third party sites.

This service is provided by Icon Theatre via specialists through the use of cookies. These companies may choose to target you based on your Non-Personally Identifiable Information, which could include IP host address, date and time of activity, pages viewed, browser type, referring URL, Internet Service Provider and operating system. They do not collect Personally Identifiable Information.

You can visit these individual companies and read their privacies for more information on how to opt out. The Quantcast privacy policy and Adwords privacy policy are all available online.

Advertising on social media cookies

We use cookies provided by Facebook to provide you with information and advertising about Icon Thatre that is relevant to you on social media. In order to show you the most relevant advertising and information, these cookies may use the Personally Identifiable Information that is available through your profiles. You can find out more information about how Facebook Pixel cookie works online.

What security procedures are in place to protect the loss, misuse or alteration of the information?

Remember to log off your computer or close your browser window when you have finished your work to ensure that others cannot access your personal information and correspondence.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Icon Theatre cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

What else should I know about my privacy?

Please note that whenever you voluntarily disclose personal information online, including in your correspondence within a discussion group, that information can be collected and used by others. In short, if you disclose personal information online that is accessible to others, you may receive unsolicited messages from other parties in return.

You should be aware that if you access other websites, using the links provided, these are outside our control. If you provide personal data to other companies, the privacy policies of those companies determine the uses to which that information is put and Icon Theatre policy will no longer apply.

This policy may change from time to time, so please check back periodically. Ultimately, you are solely responsible for maintaining the secrecy of any information about yourself. Please be careful and responsible whenever you are online.

Data Protection Act

Icon Theatre is committed to the protection and privacy of your personal data, and will comply with all requirements under the General Data Protection Regulation 2018 (GDPR).

Last updated: 23/05/2023


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